OUR POLICIES
Service Policy
-
Grace Period: 15 minutes allowed for delays. Later arrivals will need to reschedule.
-
Cancellations/Rescheduling: 24 hours notice required. No-shows must pay for the missed service before rescheduling.
-
Guests: Due to health and safety, no guests are allowed during appointments.
-
Results: Results vary per individual; aftercare compliance is crucial.
-
Payment Methods: Cash, E-transfer, credit cards, debit accepted.
-
Behaviour: Inappropriate or rude behaviour will not be tolerated and may result in termination of services.
-
Age Requirement: Services are only for clients 18 and older.
-
Clientele: Female clients only at this time.
-
Contraindications: Please review our contraindications before booking to ensure you’re a candidate for treatments.
-
Refunds & Transfers: All treatments and pre-paid packages are non-refundable and non-transferable. Single services expire after 30 days.
-
Confidentiality: Client information and conversations are confidential. We avoid discussing political, religious, or private topics during treatments.
-
Insurance Receipts: Not provided as treatments are considered aesthetic services.
-
Pricing: Prices are subject to change without notice.
-
Appointments: Free consultation required before any initial treatment. Signed consent form mandatory.
Shipping Policy
CANADA SHIPPING
-
Standard Shipping: Free on orders over $100 (3-5 business days).
-
Priority & Express Shipping: Costs calculated at checkout (2-3 business days and 1-2 business days respectively).
INTERNATIONAL SHIPPING
-
Standard Shipping: Free on orders over $100 (5-10 business days).
-
Express Shipping: Costs calculated at checkout (4-7 business days).
IMPORTANT NOTES:
-
Shipping estimates may vary, especially during holidays.
-
Divine Lily Silhouette is not responsible for import taxes or duties.
-
We are not responsible for lost or stolen packages once marked delivered.
-
Please ensure your shipping address is correct as we cannot be held liable for undelivered packages due to incorrect or unclaimed addresses.