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OUR POLICIES

Service Policy
  • Grace Period: 15 minutes allowed for delays. Later arrivals will need to reschedule.

  • Cancellations/Rescheduling: 24 hours notice required. No-shows must pay for the missed service before rescheduling.

  • Guests: Due to health and safety, no guests are allowed during appointments.

  • Results: Results vary per individual; aftercare compliance is crucial.

  • Payment Methods: Cash, E-transfer, credit cards, debit accepted.

  • Behaviour: Inappropriate or rude behaviour will not be tolerated and may result in termination of services.

  • Age Requirement: Services are only for clients 18 and older.

  • Clientele: Female clients only at this time.

  • Contraindications: Please review our contraindications before booking to ensure you’re a candidate for treatments.

  • Refunds & Transfers: All treatments and pre-paid packages are non-refundable and non-transferable. Single services expire after 30 days.

  • Confidentiality: Client information and conversations are confidential. We avoid discussing political, religious, or private topics during treatments.

  • Insurance Receipts: Not provided as treatments are considered aesthetic services.

  • Pricing: Prices are subject to change without notice.

  • Appointments: Free consultation required before any initial treatment. Signed consent form mandatory.

Shipping Policy

CANADA SHIPPING

  • Standard Shipping: Free on orders over $100 (3-5 business days).

  • Priority & Express Shipping: Costs calculated at checkout (2-3 business days and 1-2 business days respectively).

 

INTERNATIONAL SHIPPING

  • Standard Shipping: Free on orders over $100 (5-10 business days).

  • Express Shipping: Costs calculated at checkout (4-7 business days).

 

IMPORTANT NOTES:

  • Shipping estimates may vary, especially during holidays.

  • Divine Lily Silhouette is not responsible for import taxes or duties.

  • We are not responsible for lost or stolen packages once marked delivered.

  • Please ensure your shipping address is correct as we cannot be held liable for undelivered packages due to incorrect or unclaimed addresses.

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